Increase your Subscriber Base

Every provider of managed IT services to external customers lives and breathes by Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). As a Service Provider, achieving the agreed service levels, as well as monitoring and reporting KPI/SLA information to your clients is essential. And how well you communicate KPI/SLA information can be as important as performance itself and can differentiate your services from the competition.  Edge's solution can help you increase your subscriber base by creating a customer-specific, visually-rich dashboard with at-a-glance real-time service visualizations from various vendor or custom sources including

  • Security Events and Alerts
  • Web Performance Monitoring
  • Web Application Scanning
  • Traffic Flow Monitoring
  • Full Packet Capture
  • Reports and Documents

Reduce Risks - Vendor Agnostic

Going back to Edge's first release of enPortal in 2000, our service provider customers have viewed Edge solutions as a competitive advantage.  enPortal - the industry leading network management integration tool - has greatly simplified the complex task of managing today’s highly complex network environments.  Now, Edge AppBoard provides service providers with an even more powerful solution by providing a platform by which your clients can visualize and interact with KPI/SLA information directly.

Protect your Investments with a COTS-based Solution

Service providers make significant investments in numerous OSS, BSS and service assurance tools from multiple vendors but these tools often lack an easy and secure method for presenting unified and real-time view of the combined data. A unified view is exactly what  customers expect and are demanding today which is why many of the world’s largest service providers have turned to Edge’s technologies and expertise for designing and deploying a flexible and cost effective solution.  Edge’s COTS-based integrations allow you to:

  • Minimize integration risks and challenges
  • Reduce development and maintenance costs
  • Greatly improve time to market
  • Enhance security with Single Sign-On, multi-tenancy and a secure proxy to backend applications
  • Simplify and enhance the end-user experience with single URL access to their critical web-enable applications with a re-branded look and feel
  • Utilize Edge’s design team to assist in the creation of your customized and unique look and feel for each customer
  • Protect your tools investments by using a vendor agnostic approach to data integration both at the web and data layers
  • Integrate and customize content with little or no coding
  • Utilize coordinated interaction between applications - even from apps from competing vendors