Edge Technologies and xMatters, inc. Combine Forces to Deliver Improved Service Management and Troubleshooting Workflow
Fairfax, VA--October 9, 2012--Edge Technologies, Inc. today announced a technology partnership and integration with xMatters, inc. and their relevance engine platform for incident management and emergency notifications.
This partnership and solutions integration allows Edge Technologies to leverage the xMatters relevance engine as yet another data source in their ever-growing list of Product Integration Modules (PIMs). Users of the technologies can now integrate xMatters-provided visualizations with views from a variety of other tools and platforms, with Single-Sign-On and secure support for multi-tenancy.
Beyond the unique visualization capabilities and state-of-the-art role-based dashboards that can be created, the integration serves to make needed information readily accessible, improve workflow efficiency for the end-users, and unify IT operations. Customer owned tools and management systems provide raw information which is processed by the xMatters relevance engine. From there, targeted notifications take place to deliver specific information to the people that need it. Edge Technologies extends this workflow by integrating the tools that are ultimately used for problem resolution into the same dashboards that are used for monitoring and event handling.
Edge Technologies will be demonstrating this integration at the xMatters Relevance Revolution Conference and Exposition in Chicago, Illinois on October 9-10, 2012.