Announcing the Edge Support Center and New Product Releases
Announcing the new Edge Support Center
As part of our ongoing commitment to continuously improve customer service, the Edge Support team is excited to inform you of an upgrade in our systems which will improve our efficiency while providing you with new capabilities and improved visibility.
We have a new support web site at https://support.edge-technologies.com where users can register and login to create, update, and view support tickets. This online platform will improve communication on current issues and allow users to review previous support cases for historical reference. This new site provides a web-based form and editor to create and submit tickets, eliminates the need to use email to send files, and ensures consistent data for reporting. This flexible platform will help provide direct visibility into the support process, will improve communication, and ultimately lead to quicker, easier resolutions.
Please note that while you can still send an email to firstname.lastname@example.org to get assistance from the Support Team, we encourage you to take advantage of our new support website.
The new Edge Technologies web-based Support Center
The entire Edge team is committed to implementing ways to best serve the needs of our customers. We hope you find this a beneficial enhancement to our customer support and we welcome your feedback.
New Releases: AppBoard® v2.6 and enPortal® v5.6
We are very pleased to announce that new versions of AppBoard and enPortal are now ready for download. These releases contain several improvements that have resulted in quicker loading times, faster processing of large Data Collections, and reduced CPU utilization. We've also addressed some defects and included new enhancements so we're happy to get this into the hands of our customers.
The new release is available on our download page. Please review the release notes for a description of the new features and resolved issues:
Stay up-to-date on all the latest Edge news, events, and product updates.
Edge Technologies is a world-class software development company focused on core practices in Data Visualization and Information Integration. Edge products and services facilitate faster, more complete data integration, user-centric visualizations, easy, secure information sharing, and enhanced situational awareness across a diverse set of information stakeholders. Since 1993, Edge has been providing leading-edge products and services to many of the world's most sophisticated network, intelligence, operational and logistics environments. Edge Technologies' clients include Fortune 500 companies, Managed Service Providers, and the United States Federal Government, including the Department of Defense.
To unsubscribe from future mailings of this newsletter reply to this email with UNSUBSCRIBE in the subject line.
Our mailing address is: 1881 Campus Commons Drive Suite 101 Reston, VA 20191