To receive Call Center telephone support, call: 1-888-771- EDGE (3343) x-1266
To receive Call Center e-mail support, write to: enportal.support@edge-technologies.com

From Customer Support to Training, Integration to Implementation, Edge Technologies' Services and Support are simply unsurpassed. Our focus on total customer satisfaction is matched with a company-wide commitment to quality and exceeding customer expectations. We jealously guard our hard-earned reputation for technical expertise, real-world mission experience, innovative problem solving, and an honest work ethic.

Edge Integration Services
In addition to Edge off-the-shelf Program Integration Modules, the Edge Integration Services Team designs and implements custom solutions to meet client-specific integration needs. The Edge Integration Services Team also works with resellers and system integrators through its enPower Partner Program. The enPower Partner Program provides our partners' customer with custom solutions to assimilate information from disparate applications and information sources, then aggregate and integrate this information and the applications themselves.

Edge Implementation Analysis Services help customers assess the most effective and efficient strategy for integrating existing and new applications into the Edge Software Product's architecture. A typical implementation analysis study generates a high-level architecture, proposed actions, and cost estimates. Edge Implementation Analysis provides both an executive overview of potential mission-benefits, as well as a nuts-and-bolts analysis of technical requirements and timelines.

Edge Pilot Implementation Services provide new customers a fast and cost-efficient small-scale visual foundation by which to gauge the possibilities of a larger implementation. A pilot solution typically integrates several applications or services, allowing the customer's management team to sample real-world results offered by Edge Software Products.

Edge Training Services
Edge offers a series of educational programs to provide its customers with the tools and training to get the most out of their Edge Software Products. In addition, Edge Instructors build custom courses to meet a client's specific goals and staffing levels.

Courses are typically one-and-one-half or three day programs. Basic courses provide administrators and users of Edge Software Products with a basic understanding of the product features and tools, and covers such topics as basic system architecture, user interface, workflow, user organization, administration interface, LDAP, and an overview of content integration.

More advanced 3-day training programs provide software engineers, developers or integrators with an in-depth understanding of system architecture, design of custom Look and Feel (LAF), custom login, and custom integration. A significant portion of the course will be devoted to the discussion of basic and advanced Content Retrieval System (CRS), which is a key component of Edge's innovative patented Technology.

Unsurpassed Customer Support
Customer support is provided through the Edge Customer Care Call Center. The Edge Customer Care Call Center provides consistent, world-class technical support for all Edge products including timely and accurate resolution of problems, technical information, and problem escalation where necessary.