Creating Enterprise Business Value by Transforming ITSM

Global Enterprises that wish to stay on the cutting edge of service need a true Single Pane of Glass (SPoG) solution that transcends the usual BI Dashboard. For enterprises that have an existing ITSM solution, problems crop up when they…


Better Business Intelligence Means More Than a Dashboard

Business Intelligence Dashboards

In the context of IT and Managed Services there’s no greater killer of productivity than personnel switching between separate systems to identify the source of a network issue. While SSO can help reduce the time it takes to get signed…


edgeSuite’s NNMi Integration: A Consumer Banking Example

  Let’s say you’re a Managed Services Provider monitoring and managing network health for a huge commercial bank. We’ll call it USA Bank. Some of the bank’s end users start to call in and complain, “I can’t get into your…


Blending Data for a Unified View That Works

Managed Service Providers (MSPs) have an incredible responsibility. They must monitor network health for their customers 24 hours a day, quickly identifying the source of any issues and remedying problems before they have major impacts on the customer’s business. Blending…


Simplify Sign-On with SSO and Improve MTTR

Anyone working in a professional setting these days has felt the pain of the multiple log-in shuffle. Some have even given the time wasting phenomenon a name, “swivel chair administration.” From alert lists, to shells, to network monitoring tools, over…


Your Dashboard May Be Killing Efficiency – It’s Time for SSO

network operations center engineer

It’s time for single sign-on. Every NOC Manager sees it – engineers and troubleshooting specialists authenticating across a dozen different platforms at the start of a shift, or worse, scrambling to access the right information when complaints come in, or…


Swivel Chair Interface is Broken

Swivel Chair Interface is an insider term that basically means you have too many web applications operating at once. This causes you to swivel your chair back and forth to look at siloed sources of data, and besides building up…


Consistent, Branded Dashboards Across All NOC Displays

Network Operations Centers don’t have to be ugly. In fact, with the right technology, NOCs can be configured to look like impressive mission control rooms straight out of some wildly inspiring movie about a NASA endeavor, or a science fiction…


HTML Content Protection: Securing Service Management Tools for Any Audience

Here’s a conversation that’s all too familiar in the world of a Managed Services Provider (MSP): a business customer calls in with an legitimate issue around security, and is unable to see anything about it in their view. Because security…


Enhance ArcSight Data Visualization with Consolidated Views

When a cyber-security threat emerges, SOC professionals must act quickly to mitigate risk and stop bad actors in their tracks. However, without a secure, comprehensive, reliable source of security data, or an effective platform for accessing that data, even the…