In the context of IT and Managed Services there’s no greater killer of productivity than personnel switching between separate systems to identify the source of a network issue. While SSO can help reduce the time it takes to get signed in, there are gains to be made throughout the entire workflow. Evolving past the traditional dashboard to a truly singular pane of glass is the new direction of business intelligence tools, and is bringing gains in productivity and profitability for IT and managed services professionals.
Your data visualization system should present real time, integrated data from all the necessary systems with a singular, branded experience. In order to bring greater efficiency and advance insights, a data visualization should also be actionable.
A better dashboard can not only eliminate that messy feeling multiple systems can create, but enhances the efficiency of discovering and fixing issues by integrating data for a streamlined process that goes beyond traditional business intelligence systems.
For large institutions, telecommunications environments, or military applications, there’s a lot to monitor when it comes to network and security. Network health relies on multiple factors, from servers to devices, applications, databases, weather, world events and markets. It’s no wonder so many tools must be used to their utmost capacity to stay ahead of concerns that can affect the goal at hand. When companies end up with multiple tools, whether through the sheer nature of what we do, or other factors like mergers and acquisitions, processes can become unwieldy. An evolved data visualization solution – one that has leveled-up from a past-tense, report-only dashboard- integrates data into a single, actionable pane of glass, providing savings on data and streamlining the work process.
One of the benefits of integrating and merging data with a secure, cloud-ready system is the huge savings on your database investment. Traditional BI tools want to go to one place for their data, so all the data across the business has to be collected and put into a format the tool can understand. Such tools frequently operate on a post-mortem basis, and can sometimes be up to a full day behind. With a data visualization solution like edgeSuite, which uses API calls to talk to each of the separate tools, you no longer need two copies of all of your data, and solutions can be leveraged in real time.
Having a better dashboard means connecting the dots on one pane of glass, and integrated data means insights are actionable. Many BI tools allow a ticketing view, for example, but update a ticket, adjusting its severity or closing the issue requires navigation to the original tool to make the change. edgeSuite provides a single, summary view that is actionable across separate tools.
Engineers, managers and external MSP clients can have a better experience with a customized, self-service platform on a single pane of glass. Rather than a dozen different systems with different ways of displaying information, a clean, branded visualization makes the whole picture clearer. For those working directly on network health, MTTR and MTTI can be significantly reduced, and for executives who need a clear overview fast, a better data visualization solution can make all the difference.
A dashboard is only as good as its ability to blend separate tools and data. Because it’s unlikely that all of your existing tools are from the same vendor, any dashboard solution will have to be vendor agnostic. A cross-vendor dashboard can cut out wasted time working between separate systems. Attempts to get on a true single pane system often fail because of limitations with integration capabilities due to competing vendors or brands (like Netcool or ServiceNow, for example).
HINT: THERE IS NO COMPARISON TO THE REAL-TIME, ACTIONABLE EXPERIENCE OF AN EVOLVED VISUALIZATION SOLUTION.