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Call Center

edgeSuite helps Call Center Managers improve performance by providing the right information and data to create informed strategies and workflow processes based off of collected data. Whether you’re connecting VoIP networks across the globe, or building a Workforce Management and Collaboration solution, edgeSuite provides a virtualized infrastructure including both logical and physical connections, whether web-based or data siloed, to help you monitor all of your systems.

edgeSuite’s advanced security features include Single Sign-On (SSO), Multi-factor Authentication (MFA), CAC, and custom authenticator support. The system can be custom branded to mimic your organization’s look and feel, while safely exposing internal tools and information to external users via secure proxy and single-port access, all structured around a role-based hierarchy. The system can even be configured to merge a series of multi-tenant applications and UI’s, including those that are not natively multi-tenant, into fully-integrated, scalable, secure multi-tenant portals.

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