How to Avoid Swivel Chair Chaos

Managing several technologies is a virtual must in today’s tech driven world. All members of an organization must carefully manage and support the multitude of systems and software that exist today in large enterprises. Infrastructure & Operations teams frequently find…


Challenges with Existing Performance Monitoring Platforms

Businesses commonly rely upon a number of point tools for supporting the management and functions necessary for operations to ensure the business is healthy. The problem is that knowledge has become siloed amongst groups preventing an adequate flow of information….


How Edge Helps you Monitor and Resolve Business Transactions

The fast-paced digital world of today involves handling several tasks simultaneously. Professionals must carefully balance competing priorities to achieve success in business. While high-profile decision makers are focused on driving results and accomplishing strategic initiatives—they often get stuck performing repetitive…


Mergers and The Business Path Forward

Mergers and acquisitions are becoming more and more common these days per the Institute for Mergers, Acquisitions and Alliances. In 2018, almost 15,000 deals occurred in the United States alone. The estimated value of those deals totaled $1.9 Trillion. If…


Using edgeSuite to empower ITSM Systems for Healthcare Provider Networks

edgeSuite within ITSM for healthcare

Healthcare no longer begins and ends with a doctor’s visit.  Information Technology Service Management (ITSM) systems are becoming critical to the success of advancements. With the advent of patient portals, telemedicine initiatives and health monitoring through wearables, patient care is…


4 Dimensional Web and Data Visualizations

data visualizations

In the cyber security and IT context, efficient decision making requires effective visualization of multi-dimensional data. The sheer volume of data and information sourced from too many tools and disparate data sources leads to complex navigations, inefficient access, integration issues,…


Creating Enterprise Business Value by Transforming ITSM

Global Enterprises that wish to stay on the cutting edge of service need a true Single Pane of Glass (SPoG) solution that transcends the usual BI Dashboard. For enterprises that have an existing ITSM solution, problems crop up when they…


Better Business Intelligence Means More Than a Dashboard

Business Intelligence Dashboards

In the context of IT and Managed Services there’s no greater killer of productivity than personnel switching between separate systems to identify the source of a network issue. While SSO can help reduce the time it takes to get signed…


Role-Based Visualizations Boost Productivity and Profitability

Role Based Visualization

Network management is complicated. Identifying security threats, or solving technical issues using several siloed tools can be an opaque and sometimes sluggish process involving specialists across each area. Whether inside an organization, or in a Managed Services context, integrated data…


Edge’s NNMi Integration: A Consumer Banking Example

Let’s say you’re a Managed Services Provider monitoring and managing network health for a huge commercial bank. We’ll call it USA Bank. Some of the bank’s end users start to call in and complain, “I can’t get into your website.”…