Using edgeSuite to empower ITSM Systems for Healthcare Provider Networks

edgeSuite within ITSM for healthcare

Healthcare no longer begins and ends with a doctor’s visit.  Information Technology Service Management (ITSM) systems are becoming critical to the success of advancements. With the advent of patient portals, telemedicine initiatives and health monitoring through wearables, patient care is…


4 Dimensional Web and Data Visualizations

data visualizations

In the cyber security and IT context, efficient decision making requires effective visualization of multi-dimensional data. The sheer volume of data and information sourced from too many tools and disparate data sources leads to complex navigations, inefficient access, integration issues,…


Creating Enterprise Business Value by Transforming ITSM

Global Enterprises that wish to stay on the cutting edge of service need a true Single Pane of Glass (SPoG) solution that transcends the usual BI Dashboard. For enterprises that have an existing ITSM solution, problems crop up when they…


Better Business Intelligence Means More Than a Dashboard

Business Intelligence Dashboards

In the context of IT and Managed Services there’s no greater killer of productivity than personnel switching between separate systems to identify the source of a network issue. While SSO can help reduce the time it takes to get signed…


Role-Based Visualizations Boost Productivity and Profitability

Role Based Visualization

Network management is complicated. Identifying security threats, or solving technical issues using several siloed tools can be an opaque and sometimes sluggish process involving specialists across each area. Whether inside an organization, or in a Managed Services context, integrated data…


Reduce Truck Roll with Mobile Optimized Dashboards

Only in the last decade – with the widespread proliferation of tablets and smartphones – has there been such an incredible opportunity for Managed Services Providers to reduce truck roll with mobile optimized dashboards. Mobile technology now allows field technicians…


edgeSuite’s NNMi Integration: A Consumer Banking Example

  Let’s say you’re a Managed Services Provider monitoring and managing network health for a huge commercial bank. We’ll call it USA Bank. Some of the bank’s end users start to call in and complain, “I can’t get into your…


Edge Technologies’ Rebrand: Bringing a New Look to Data Integration and Visualization

Edge Technologies is proud to announce our new and improved brand identity, created to better serve customers and the industry at large. We reimagined our logo, engaged a complete overhaul of our website, and created all new marketing assets to…


Blending Data for a Unified View That Works

Managed Service Providers (MSPs) have an incredible responsibility. They must monitor network health for their customers 24 hours a day, quickly identifying the source of any issues and remedying problems before they have major impacts on the customer’s business. Blending…


Simplify Sign-On with SSO and Improve MTTR

Anyone working in a professional setting these days has felt the pain of the multiple log-in shuffle. Some have even given the time wasting phenomenon a name, “swivel chair administration.” From alert lists, to shells, to network monitoring tools, over…