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How to Avoid Swivel Chair Chaos

Managing several technologies is a virtual must in today’s tech driven world. All members of an organization must carefully manage and support the multitude of systems and software that exist today in large enterprises.

Infrastructure & Operations teams frequently find themselves engaging in a state of “swivel chair” monitoring as they struggle with tool sprawling and information overload. The term “swivel chair” is an expression which refers to managing the data and support of multiple systems concurrently.

Without a functional coordinated dashboard, teams struggle to meet the needs and objectives of different constituencies in their organization. Handling management and support functions across groups can be difficult without a structured cohesive environment.

The swivel chair technique of handling business demands can be lessened or eliminated with the use of a unified platform that integrates data accordingly. A single pane of glass solution can improve operations while maintaining data integrity and functionality.

Why Swivel Chair Occurs

Many businesses have struggled to evolve from a technological perspective. Legacy systems and resistance to change can cause widespread inefficiencies throughout an organization. Companies that engage in counterproductive techniques can find themselves without a clear sense of direction and continuity.

Companies use a variety of point tools to support daily operations. Each of these require specific logins and operate independently through separate silos. Creating a clearly defined performance monitoring dashboard can help digest information from various sources into a next-generation single pane of glass interface. 

How to Eliminate Swivel Chair

Most organizations tend to struggle with the fusion of new and existing tools. Taking advantage of integrated systems can help pave the way for more efficient enterprise solutions.

A next-generation single pane of glass platform such as edgeCore can help merge data across various IT silos while streamlining operations. Through an easy-to-use vendor agnostic interface, edgeCore can automate repetitive time-consuming tasks. Edge allows you to navigate through real-time data without having to log into multiple systems.

Constructing a monitoring dashboard framework can promote data integration and visualization by eliminating swivel chair mentality. According to a recent Gartner report, monitoring dashboards should be able to consolidate information from separate silos into a common location for easily managing performance data. One solution is the creation of a five-level dashboard hierarchy which can help to unify the flow of information. 

Implementing a Five-Level Dashboard Hierarchy

Monitoring dashboards are not a one-size-fits-all solution. Organizations implement a variety of monitoring platforms specific to company goals and structure. The problem is having multiple silos can create a sense of disjointedness and friction amongst various groups. 

Gartner cited the ideal five-level dashboard hierarchy as a solution that provides a comprehensive picture of the availability, health, and performance of systems. 

  • Top-level: a first-level dashboard that can easily be accessed while providing high-level viewpoints understood by all members of the organization. 
  • Triage dashboard: allows teams to identify whether server, network, or application layers are causing outages or degradation. Top-level metrics are broken down into component categories for various silos.
  • Dependency-mapping dashboard: provides a common view across silos to help spot and identify performance trouble issues.
  • Application drill-down dashboard/network drill-down dashboard/infrastructure drill-down dashboard: individualized dashboards created for specific teams and roles within an organization. They provide a look into underlying performance and health issues.
  • Raw data: enables deep root cause analysis helping to pinpoint certain performance or outage issues. Users typically do not need access to this data on a daily basis, but it can be made available when needed.

Consolidated dashboards can help solve swivel chair chaos that exists in many organizations. Through the aggregation of data from different sources, monitoring tools can be accessed and used in a single point of control interface. A recent Gartner report cited Edge among the select few companies capable of handling mass data aggregation.

Use Edge to Manage Applications

Many of us are aware of the struggles associated with modern day swivel chair management. Creating a unified dashboard with cross platform access and single-click functionality can help operational groups improve decision making.

Edge has created solutions designed to improve the functionality of management and support systems. As the only true single pane of glass solution, Edge was cited by Gartner as a clear-cut option for managing and aggregating data into a single page. Monitoring dashboards can provide the unity companies need to help operate strategically and efficiently.

Edge seamlessly integrates with outside tools using a one-of-a-kind vendor agnostic design. Using the ability to interact with third party tools, Edge connects software such as  AutomationAnywhere and Citrix VirtualDesktop

Many disconnected tools require logging into several systems making it difficult to navigate through real-time data. Edge is able to transform siloed user-interfaces and raw data into a single unified visualization platform. 

The single point of control interface allows Edge to cohesively blend data sources, APIs, and best of breed tools together seamlessly. Stop allowing your team’s information to be segregated into separate components. Start using Edge as your fully integrated platform to increase workplace efficiency today.

For more information about building an ideal performance monitoring dashboard in your enterprise, download the latest Gartner Report for additional support.

To learn more about edgeCore, get a copy of our Data Sheet