Call Center

Simplify your support workflow with edgeSuite

Call Center

edgeSuite helps Call Center Managers improve performance by providing the right information and data to create informed strategies and workflow processes based off of collected data. Whether you’re connecting VoIP networks across the globe, or building a Workforce Management and Collaboration solution, edgeSuite provides a virtualized infrastructure including both logical and physical connections, whether web-based or data siloed, to help you monitor all of your systems.

edgeSuite’s advanced security features include Single Sign-On (SSO), Multi-factor Authentication (MFA), CAC, and custom authenticator support. The system can be custom branded to mimic your organization’s look and feel, while safely exposing internal tools and information to external users via secure proxy and single-port access, all structured around a role-based hierarchy. The system can even be configured to merge a series of multi-tenant applications and UI’s, including those that are not natively multi-tenant, into fully-integrated, scalable, secure multi-tenant portals.

Benefits of Edge Suite

A fully-integrated platform providing evolutionary steps forward to visualize your applications and data in truly innovative ways.

Access

Leverage your organization’s existing authentication technologies to provide fast, simple, highly-secure, fully-authenticated access to applications or information

Integrate

Over 120+ pre-built integrations offers the ability to seamlessly unify existing views from your web-based applications with all new visualizations driven by raw data.

Visualize

HTML5-based solution with adaptive layouts and mobile device support, allow for role-based, in-context visualization that bring raw data to life.

Understand

No more multiple logins and disparate data! edgeSuite gives you the ability to quickly create and deploy UI’s, KPI’s, and raw data into unified, intuitive information. It’s time to implement a single role-based dashboard to improve workflows across the organization.

Want to learn more about how edgeSuite can simplify your workflow

Performance

edgeSuite has a proven track record of delivering accelerated ROI’s for it’s partners and customers. It’s time to become more effective in how you manage your business and reduce the cost structure of managing your environment.

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Cost by:

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Increased
Productivity by:

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Average
ROI is:

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