Back to Blog

Challenges with Existing Performance Monitoring Platforms

Businesses commonly rely upon a number of point tools for supporting the management and functions necessary for operations to ensure the business is healthy. The problem is that knowledge has become siloed amongst groups preventing an adequate flow of information.

Many Infrastructure & Operations (I&O) leaders struggle with monitoring dashboards that lack visibility across multiple domains. These interfaces can be challenging to use and forgo the ability to easily navigate across various workflows for triage and remediation. Finding a performance monitoring platform that can integrate information into a single point of control is a common challenge decision makers face.

Goals of Performance Monitoring Dashboards

Ideally performance monitoring dashboards should combine datasets and tools into a comprehensive view of business critical services that provides oversight of the various underlying applications and infrastructure throughout an organization. Many groups continue to rely upon individual dashboards designed specifically for domain-specific tools.

According to a recent Gartner Report, performance monitoring dashboards should strive to achieve a number of broad-based goals including:

  • Depicting current conditions across the organization
  • The ability to access historical data for analyzing trends and planning purposes
  • Providing actionable insight and predictions for driving efficient operations and preventing future issues
  • Performing root cause analysis during outages and degradations

From a functional perspective, a performance monitoring dashboard should be able to provide top-level perspectives, based on roles, as well as data drill-downs as necessary. The platforms should be simple to use for all users regardless of skill level or position. A single point of control system can allow silos to collaborate as a means of remediating potential performance issues.

What Most Performance Monitoring Platforms Lack

Performance monitoring systems typically consist of complicated dashboards that are difficult to navigate. They tend to lack a cohesive design that encourages the sharing of information across silos. 

The absence of a unified platform makes it an arduous task for teams to adequately support operations. Many performance monitoring systems fail to provide both top-level information all the way down to raw data access. In order for IT teams to sufficiently monitor the health and performance of services —they must bridge domain silos together from various sources.

According to a recent Gartner report, the goal of an ideal performance monitoring dashboard should be to unify silos together using a common location and source that presents performance and health data. Building a five-level dashboard hierarchy can help teams operate strategically in a more efficient manner.

Building a Five-Level Dashboard Hierarchy

Organizations use a variety of dashboards for their performance monitoring needs. Integrating data from a variety of sources has proven to be both nuanced and challenging. Many companies operate using dashboards specifically designed for individual domains. 

A five-level dashboard hierarchy provides an intuitive layered approach to operation planning. Implementing this type of strategy within your organization can provide a comprehensive insight into the health and performance of systems using a logical and structured perspective.

The ideal five-level hierarchy addresses both top-level concerns and contextual drill-downs as a means of achieving mission-critical priorities and strategic business objectives and consists of the following layers:

  • Top-level: provides first-level business support and is crucial to all members of the team. It focuses on the end-user experience and provides high-level viewpoints that can be easily understood by all users.
  • Triage dashboard: allows teams to identify degradation issues related to servers, networks, or various applications. This layer breaks down top-level metrics into component categories across various silos.
  • Dependency-mapping dashboard: links application, network, and server infrastructure together to provide common views across business silos. Like the triage level, it’s purpose is troubleshooting performance issues.
  • Application drill-down/network drill-down/infrastructure drill-down dashboards: each of these dashboards cater to specific teams and provide a look into underlying performance and health issues. 
  • Raw data: for detailed analysis, raw data gives insight into deep root cause problems. Access to this level of data is not necessitated on a daily basis, but it should be made available as needed in an intelligently presented manner.

Combining views from multiple point tools can be a challenge for many organizations. Consolidated dashboards are a solution designed to aggregate data from various data sources and monitoring tools into a single point of control. The Gartner report cited Edge as one of the select few softwares capable of handling mass data aggregation and support across the silos of visibility.

How Edge Can Help

The digital age has created a plethora of issues related to information overload. Effective performance monitoring by operations requires solutions that encourage the sharing of information across various silos and databases. 

Edge Technologies has created the only single pane of glass platform with the ability to aggregate data and monitoring tools into a single page. Edge has the ability to seamlessly integrate with other tools using a unique vendor-agnostic approach. The functionality of Edge encourages the sharing of information among various systems.

edgeCore is the only platform with the unique capability of combining data sources, APIs, and best of breed tools together in a single easy-to-use interface. Edge enhances collaboration amongst silos of people, processes, and tools using modern proof technologies.If you would like additional information on how your business can build an ideal performance monitoring dashboard, please download a copy of the latest Gartner Report  for further guidance.

To learn more about edgeCore, get a copy of our Data Sheet