Business Operations
& Automation

Not far above IT Operations are the individual functions of the business – departments like, finance, legal, marketing, sales, supply chain, and field operations. Add business units and regional divisions and the complexity of data and systems can inhibit visibility of siloed data and important information. EdgeCore clears the fog and makes it possible clarify operations and establish a platform for automation and intelligence. In Business operations, we encounter these area and help you accomplish your results.

Drive Operational Efficiency and Excellence

Procure to Pay (PtoP) is a business critical function whose execution can make or break the financial health and results of organizations. Accounts payable (AP), accounts receivable (AR), process invoices, process payments, general ledger, journal entries are all critical. Observing and managing the flow of these efforts impact the bottom line and ultimately reflect on the perception of consumers and businesses. EdgeCore is configured to see into the business systems which can be distributed if there have been business units and acquisitions.  Creating a single source of reality into the performance is possible at the board and Finance Operations. Bill Gerber at AccountingDepartment.com provides a great reminder of the connection of key performance indicators (KPIs) across the business.

Understanding and knowing your customer should be a cohesive system that identifies prospects, marketing efforts, customer records, loyalty programs and exits. Unfortunately, this view of the customer is often saddled with the technical debt of systems that have been linked for transactions, but do not connect from a reporting perspective. Discussions with service, sales, and marketing leaders often reveal that rarely is there a cohesive picture, a Single Pane of Glass. EdgeCore can bring marketing, sales, and support perspectives together and add automation and intelligence.  Forrester sets the stage for the future of CRM in its The Digital Experience Delivery Playbook For 2020 on a topic that others are calling Unified Customer Experience (UCX).

Managing the flow of goods and services as well as all the processes that transform raw materials into final products and their availability is the primary goal of SCM. Orders are great but if you cannot fulfill, there is no revenue recognition. Industries like retail, transportation, and oil and gas have made great strides with forecasting and linkages to supplier management. Nonetheless, EdgeCore gets called into bring additional perspectives like weather, readiness reports, linking incompatible systems to fusing customer sentiment with supply failures. Accenture has its pulse on the challenges ahead and the Digital Transformation that is needed.

Accelerate Business Automation & Intelligence

BPM Institute defines Business Process Management as the definition, improvement and management of a firm’s end-to-end enterprise business processes in order to achieve three outcomes crucial to a performance-based, customer-driven firm: 1) clarity on strategic direction, 2) alignment of the firm’s resources, and 3) increased discipline in daily operations. EdgeCore’s visualization drives unparalleled clarity and access to new and legacy systems and with augmented actions, enables discipline and better alignment of resources.

IRPA AI, founded by Frank Casale defines robotic process automation (RPA) is the application of technology that allows employees in a company to configure computer software or a “robot” to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems. The results are typically faster cycle times, lower errors, and less burnout as repetitive toil is removed from the daily life of task workers. Challenges in the RPA space relate to their proliferation and coordination.  EdgeCore solves connectivity issues to legacy systems and orchestrate multiple RPA systems.

Artificial Intelligence (AI) is quite common in conversations. Applying it an operational perspective takes many forms. Lots of experimentation has taken place in recent years and the latest move is applied AI. Fortune coverage of industry analysts relay several predictions. For example: IDC predicts that by 2022 75% of enterprises will embed intelligent automation into technology and process development, using AI-based software to discover operational and experiential insights to guide innovation. Beyond process scripting, this AI takes advantage of machine learning, neural nets and the like. EdgeCore is providing a pivotal role in bring the data to AI platforms and has already begun to visualize outputs in explainable ways.

Improve Operational Technology & Support

According to TechTarget, Operational technology (OT)is a category of hardware and software that monitors and controls how physical devices perform. In the past, OT was used primarily in industrial control systems for manufacturing, transportation and utilities — and unlike information technology (IT), the technology that controlled operations in those industries was not networked in the ways we expect today. While IOT is bringing these worlds together, many of the tools for monitoring or making adjustments to physical devices were mechanical and if they were modernized they had closed, proprietary protocols. EdgeCore’s work in Emergency systems requires us to link to a wide variety of systems of different ages. Our unique visual integration sets us apart from tradition integration platforms.

SDX Central defines OSS as a platform used by service providers and telecom operators to support all their network systems. The OSS can help them maintain network inventory, provision services, configure components and resolve network issues. It is typically linked with the business support system (BSS) to improve the overall customer experience.  As 5G, SDN, Pure Digital Communications continue to take hold, EdgeCore visualizes and connects systems for augmented guided assistance and enable automation and intelligence via API and web adapters.

Field services is fundamentally a people-oriented business consisting of field technicians, also known as field service engineers or field force, that perform services for customers at their location. Field services management is the process of coordinating all of the operations conducted by a Field Service organization, such as scheduling service, dispatching technicians, tracking job status, invoicing, and billing. EdgeCore continually helps connect the Field systems into other management system that accept the first call and the logistics systems that coordinate parts and supplies. Brought together, EdgeCore creates a seamless depiction of the customer experience.

Success Stories & Solution Briefs

Navy Success Story

Customer Success:
Pacific Naval Forces

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Telecom Cable Success

Customer Success:
Major Telecom & Cable

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emergency services 911 radio

Customer Success:
Emergency Services

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Solution Brief:
Micro Focus NNMI

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Solution Brief:
Performance Mgmt.

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Solutions for Every Industry

Enterprises Businesses that rely on real-time information from complex infrastructures.

Financial Services
Healthcare
Technology
Manufacturing
Media & Hospitality
Retail

for Service Providers

Service Providers of all sizes and types that balance experiences, service levels, and profitability.

Telecommunications
IT Services
Business Process Services
Advisory Services
Cloud Services
Call Centers

Government and Defense groups responsible for specific  charters and missions.

National Government
Regional Government
Human Services
Emergency Services
Defense
Systems Integrators

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